are you able to sell items cheaper than most
high street retailers?
two main reasons are:
a) As we are not a shop we
do not incur the high overheads it takes to
run a shop therefore we are able to reduce
the seller's recommended profit to save customers
b) We source some of our products from
businesses & suppliers that have recently
gone in Liquidation where stock is sold off
lower than market value to cover outstanding
there be any difference in a product from
buying this item
from you rather than a major
high street retailer?
shouldn't be any difference in the product
what so ever apart from the money you save
on the price.
was previously looking at a particular item
on your stock page
can no longer see it, may you still have it
Our stock page is updated daily
& is 100% accurate at the last time of
update so unfortunately if the item you require
is no longer listed on the stock page it means
that we have now sold out.
have sold out of a particular
wanted to buy, when will you have more in
We try to obtain more of all items
that we sell out of but unfortunately once
an item has gone there is no guarantee that
we will be able to obtain more stock as our
stock is subject to what is offered to us
by our suppliers, this why it is essential
that if you see something you want on our
stock page, purchase it straight away or you
may miss out.
is there never a wide range of products for
sell on your stock page?
understand that because our stock is subject
to what is offered to us at a discounted rate
from the suppliers and we also sell items
cheaper than most major high street retailers,
90% of our stock is sold out within 48hrs
from being advertised so unfortunately our
stock level will always be low due to the
high demand we have from our customers.
I have to pay an extra 20% V.A.T on top of
the advertised price?
the price you see plus delivery & card
fees is the only price you pay.
I claim back 20%
V.A.T from the item's price
with the Sales Receipt you provide?
we are a small business with a current business
turnover under the V.A.T level we do not charge
any of our customers V.A.T, so therefore you
are unable to claim back money what you have
not incurred in the first place. We recommend
all customers to take advantage of this as
it will soon end.
do you charge 3% extra if I pay with my Credit
be aware that this is the amount we are charged
to handle Card Payments and most major retailers
also charge a Card Processing Fee, it will
usually state this on their receipts as 'I
agree to pay 3% of the total shown to Card
Transactions Ltd for card handling services
it provides to me. The item's price will remain
the same regardless of the payment method
used. The only difference between
us and them is that we do not increase an
item's price to hide fees so that buyers paying
by a Cash method will still have to pay.
would like to buy an item but I live abroad?
Sorry we are unable to accept
orders from International customers direct
from our website.
I buy an item can I collect it from your premises?
much as we would like to let customers collect
from our premises, due to the high value of
products in storage our Insurance policy prohibits
access to members of the public. However,
we do offer a same day delivery service for
customers located in London and who are able
to pay in cash.
will my order be depatched?
All orders where payment is
received before 9am will usually be despatched
the same day and are guaranteed to arrive
the next working day before 1pm by Royal Mail
Special Delivery or will arrive in 1 to 2
working days if it is Royal Mail Recorded
Delivery. Orders where the payment is received
after 9am but before 5pm are still usually
despatched the same day depending on how busy
we are so we advise you to call and find out.
happens if I receive something different from
what I have ordered?
If you notice any discrepancies
in your order please notify us within 24hrs
after signing for your item. We may not be
able to rectify any issues that may occur
after this period.
happens if my item arrives faulty or a fault
occurs within 31 days after receiving it?
If your item arrives faulty
or a fault occurs within 31 days after receiving
it, send it back to us and we will be more
than happy to exchange it to the exact model
purchased subject to stock availability and
the fault was not self conflicted. After the
31 days your receipt validates the remainder
of your 12 months warranty from the manufacturer.