prices are subject to our terms & conditions
therefore when you purchase an item from us
you give your acceptance to these conditions.
All new goods bought come with the manufacturers
warranty only (not from Electronic Masters).
It is the responsibility of the customer (not
Masters) before hand to check with the manufacturer
the details of the warranty & length of
cover being held on the goods being sold.
We will not be held liable for any imported
or unreleased goods sold which do not hold a
U.K manufacturer warranty therefore customers
should check with the manufacturer before purchasing
any imported or unreleased item(s).
All used goods bought come with our 30 day
guarantee which comes in force only when there
is no longer a manufacturer warranty.
Used batteries are not guaranteed.
We will not be held liable for any goods
found damaged, lost or stolen when goods have
left our possession (excluding items that have
We hold no liability for any goods
that we have sold after 30 days from the date
on the sales receipt, for any service related
problems please contact your service provider
and for any handset related problems please
contact the manufacturer.
Any new goods
found to be faulty within 30 days of receipt
will be repaired or replaced to the exact item
purchased due to stock availability or payment
refunded in full (any removable fittings or
accessories for the item will not be exchanged).
goods found faulty
within our guarantee period will either be repaired
or replaced due to stock availability or
payment refunded in full (any
removable fittings or accessories for the item
will not be replaced).
It is the responsibility of the customer
Masters) before hand to check with their Network
Service Provider that the goods
being sold supports all the services the
customer wishes to use. We cannot replace or
refund any item that falls in this category
as this is not classed as a faulty item.
All customer faulty returns over the value of
£300 will be sent to the manufacturer
for examination & conformation of the fault
before a replacement or refund is issued.
reserve the right to send goods
to the manufacturer for an opinion before a
refund is given if there is no direct evidence
of a fault.
We reserve the right to refuse any repair, replacement
or refund for goods
where we believe there is evidence that the
fault was self conflicted.
Any charges that applied for Handling fees or
Credit Card fees cannot be refunded after 45
from the date on the sales receipt.
Any charge that applied for postage & packaging
There will be a £10 call out fee for goods
where we go to replace for a customer and find
it not to be faulty.
We must be notified within 24hrs after signing
for your goods
if you notice any discrepancies in your order,
we will may not be able to rectify any issues
that may occur after this period.
Due to the increase in Insurance fraud &
errors being made from the introduction of Network
Cross-Barring we will no longer exchange any
barred mobile handset(s) unless there is written
conformation from the service provider that
the handset was blacklisted before the date
on the sales receipt.
We will not be held responsible for any disputes
on the ownership of any goods
that we have sold where the customer has not
registered or reregistered the item in his or
We will not be held responsible for any
goods new or used
that we sell which are already registered, 1%
of the goods
that we sell are unwanted upgrades.
£11.50 will be added to the receipt of
all customers who's delivery address falls into
the London congestion charge zone, this fee
If granted, goods
will only be replaced or money refunded if a
valid receipt with authentication stamp is presented.
All refunds that have been granted by us where
is not classed as faulty will be subject to
a 15% Restocking fee, this fee will be deducted
from the refund amount.