prices are subject to our terms & conditions
therefore when you purchase an item from us
you give your acceptance to these conditions.
All new item(s) bought come with the manufacturers
warranty only (not from Electronic Masters).
It is the responsibility of the customer (not
Masters) before hand to check with the manufacturer
the details of the warranty & length of
cover being held on the item being sold.
We will not be held liable for any imported
or unreleased item(s) sold which do not hold
a U.K manufacturer warranty therefore customers
should check with the manufacturer before purchasing
any imported or unreleased item(s).
All used item(s) bought come with our 31
day guarantee which comes in force only when
there is no longer a manufacturer warranty.
Used batteries are not guaranteed.
We will not be held liable for any item(s)
found damaged, lost or stolen when goods have
left our possession (excluding items that have
We hold no liability for any item(s) that we
have sold after 31 days from the date on the
sales receipt, for any service related problems
please contact your service provider and for
any handset related problems please contact
Any new item(s) found faulty within 31 days
will be exchange to the exact item purchased
due to stock availability or payment refunded
in full (any removable fittings or accessories
for the item will not be exchanged).
Any used item(s) found faulty within our guarantee
period will either be rerepaired or exchanged
due to stock availability or
payment refunded in full (any
removable fittings or accessories for the item
will not be exchanged).
It is the responsibility of the customer
Masters) before hand to check with their Network
Service Provider that the item being sold supports
all the services the customer wishes to use.
We cannot exchange or refund any item that falls
in this category as this is not classed as a
All customer faulty returns over the value of
£300 will be sent to the manufacturer
for examination & conformation of the fault
before a replacement or refund is issued.
reserve the right to send a item to the manufacturer
for an opinion before a refund is given if there
is no direct evidence of a fault.
We reserve the right to refuse any repair, exchange
or refund for an item where we believe there
is evidence that the fault was self conflicted.
Any charges that applied for Handling fees or
Credit Card fees cannot be refunded after 45
from the date on the sales receipt.
Any charge that applied for postage & packaging
There will be a £10 call out fee for any
item(s) which we go to exchange for a customer
where the item(s) is not found to be faulty.
We must be notified within 24hrs after signing
for your item if you notice any discrepancies
in your order, we will may not be able to rectify
any issues that may occur after this period.
Due to the increase in Insurance fraud &
errors being made from the introduction of Network
Cross-Barring we will no longer exchange any
barred mobile handset(s) unless there is written
conformation from the service provider that
the handset was blacklisted before the date
on the sales receipt.
We will not be held responsible for any disputes
on the ownership of any item(s) that we have
sold where the customer has not registered or
reregistered the item in his or her name.
We will not be held responsible for any
item(s) new or used that we sell which are already
registered, 1% of the items that we sell are
£11.50 will be added to the receipt of
all customers who's delivery address falls into
the London congestion charge zone, this fee
If granted, items will only be exchanged or
money refunded if a valid receipt with authentication
stamp is presented.
All refunds that have been granted by us where
the item is not classed as faulty will be subject
to a 15% Restocking fee, this fee will be deducted
from the refund amount.